Overview
A hotel operating within a wider brand portfolio required an upgrade to its access control system. The project involved replacing existing hardware and software from a different provider with a SALTO solution aligned to other hotels under the same brand, where consistency across properties is required.
Project Requirement
The primary goal was to deliver a system that aligned with other hotels under the same brand, improving consistency, usability, and operational efficiency. The new solution needed to support day-to-day hotel operations while enhancing the overall experience for both staff and guests.
The Solution Delivered
TMB implemented a full access control upgrade, including:
- Upgrade of access control hardware, including SALTO XS4 One handles, wall readers, and electronic cylinder locks
- Implementation of SALTO ProAccess SPACE software
- Ongoing support to maintain system performance
Project Delivery
All works were carried out within a live hospitality environment, requiring careful coordination to minimise disruption. TMB worked closely with the hotel team throughout, maintaining clear and open communication at every stage.
A flexible approach to scheduling ensured that installation activities aligned with the hotel’s operational requirements, while regular updates helped keep both staff and guests informed of any impact.
Challenges and Mitigation
Delivering the project in an active hotel environment required:
- Close collaboration with the hotel team
- Transparent communication throughout the project
- Flexibility in programme scheduling to adapt to operational needs
This approach ensured a smooth rollout while maintaining normal hotel operations.
Outcome
The project resulted in a modernised access control system and software platform, reflecting the hotel’s investment in improving operational performance. The client was very satisfied with how the installation was carried out and with the final outcome.
