With more than eighty hotel locations across over forty countries and nine corporate offices, the customer required a fully managed, consistent security model—not one limited to European business hours. A discussion at an industry technology conference clarified the need for 24/7 coverage, unified security policy enforcement and improved licensing and support efficiency.
Why TMB
TMB was selected through a competitive process to manage next‑generation firewalls across the entire estate. Leveraging our Gold WatchGuard partnership, we negotiated improved commercial terms, implemented centralised management through WatchGuard Cloud and removed outdated products from the network. As ISO/IEC 27001‑certified practitioners, we introduced our 24/7 Security Operations Centre and established regular global calls to ensure every regional IT team remained informed, aligned and confident with the new processes.
Coordinated Global Transition
The transition required careful coordination across multiple countries and teams. We supported dozens of local IT departments in adopting the new operating model while maintaining uninterrupted service and respecting local working practices.
Measured Improvements
Within months, measurable improvements were recorded: response and resolution times significantly improved outside local business hours, incidents were addressed more quickly, overall costs decreased and the client’s own engineers became more engaged in optimising the platform. The customer summarised the outcome clearly:
“The move to 24/7 support and centralised management has transformed our cybersecurity, giving our people the confidence to innovate instead of firefighting.”
Positioned for Future Growth
With a consistent global security framework in place, the organisation is now positioned to pursue new digital initiatives. Beyond stronger protection and cost efficiencies, the group now plans future technology developments with confidence, supported by a partner capable of maintaining rigorous security operations around the clock.
