Service Desk
The Best Support For You
Our dedicated IT service desk provides instant IT support when your staff need it, 24/7/365 and our monitoring solutions alerts us instantly to faults.
The TMB service desk boasts a highly trained team that will work with you to solve all of your IT issues and needs. Our monitoring solutions alert us instantly to faults, often before the hotel themselves are aware of issues, and the team can start work instantly to start solving problems. Available 24/7/365 our trained service desk will always have access to on-call Engineers for urgent issues. Faults can be reported in the way that suits you best and TMB will ensure that you receive regular updates on progress.
TMB can provide you with access to see the current status of your network and equipment. Equipment can be monitored at device level and of course all aspects of critical equipment, such as a server, will be constantly monitored.
Over 90% of faults are resolved remotely, however when a site visit is needed this is provided by our trained Engineers who are all experienced in the hospitality environment. This service is available to all our customers for major faults, 24/7
TMB are able to provide performance statistics for your hotel on a monthly or quarterly. Our tailored reporting suite can provide you with detailed analytics.
No, the Service Desk acts as the central point of contact for IT support. Most issues are resolved remotely, with on‑site engineer visits arranged when required for major faults or situations that cannot be resolved remotely.
TMB’s Service Desk is designed specifically for hospitality environments, supporting hotel technology where uptime, guest experience, and operational continuity are critical. The service is built around the realities of hotel operations rather than generic office IT.
Yes, the Service Desk supports both single‑site hotels and multi‑site hotel groups, providing a consistent point of contact while accommodating different operational scales and environments.
In addition to responding to reported issues, the Service Desk works alongside monitoring services that can identify faults early, helping reduce disruption to hotel operations.
Yes, the Service Desk supports a wide range of hotel technology, covering systems used by staff as well as technology that underpins guest services, helping hotels maintain consistent service delivery.
24/7/365 SUPPORT
Contact us to discuss how we can support your team.