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The TMB Group

Providing guest internet systems to over 300 Hotels nationwide

All about us

At TMB Hospitality our passion is to improve a hotel’s IT and telephone systems so they actively contribute to the efficiency, performance and positive guest experience of the business. We offer:

  • Guest internet systems – including voucher based systems and high speed WIFI for hotels
  • IT managed services – proactive remote monitoring and instant support of all your hotel’s IT systems
  • Telephone systems – Mitel telephone systems plus call accounting systems, guest voice mail and Telematrix in-room guest telephones
  • Security systems – including electronic locks, CCTV and access control systems
  • Voice & broadband services – competitively priced telephone lines, calls, broadband and mobile services for hotels

With a track record built from over 23 years’ experience, our customers say they rate both the quality of our solutions and our first class on-going support and approachability. As part of the TMB Systems Group, we adhere to high quality standards and are proud holders of the coveted BS EN ISO 9001:2000 award.

Values – Customer Service

  • We are passionate about providing a good service to our customers
  • We always act as a ‘trusted advisor’
  • We care about customers’ needs and feelings
  • We communicate with Accuracy and Urgency
  • Our first instinct is to help our customers

Values – Internal Values

  • We take pride in what TMB delivers
  • We are problem solvers and fix things quickly if they go wrong
  • We endeavour to continuously improve as a team
  • We always treat our colleagues with respect
  • We always do what we say we are going to do
  • We recognise and reward outstanding performance
  • We enjoy helping our colleagues
  • We always think about what we could have done better
  • We lead by example
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