3rd Line Senior Support Technician

TMB are renowned for delivering highly effective IT solutions to the hotel industry. Catering for all size of hotel business – from major brand franchises through to independent boutiques, we provide a ‘one stop shop’ IT offering.


Our goal is “to be the most trusted hospitality technology partner” and our passion is “to be our customers trusted technology partner”. Everything we do has to be, and will always be, focused on this.


Due to our continued success we currently have a fantastic opportunity for a 3rd Line Senior Support Technician to join our growing team at our office in Christchurch.


3rd Line Senior Support Technician

Are you a passionate, highly motivated and experienced 3rd Line Senior Support Technician with a strong background in installing, maintaining and supporting IT infrastructure? Are you looking to take the next step towards progressing your career? Would you be interested in joining a progressive company that will invest in you and support your IT career for the long-term?

This role offers a competitive salary of up to £30,000 p.a. depending on relevant skills and experience. You will also be able to increase your salary with paid overtime, incentives and bonuses. The company offers extensive certified training funded by the company and excellent career progression opportunities in line with business growth plans.

What does the role involve?

You will be working with a diverse range of technologies that will enhance your skills. You will be responsible for the escalation of technical 3rd  line support queries on the Service Desk and will be required to resolve these issues to ensure that tickets and incidents are resolved efficiently.  You will be responsible (occasionally) for visiting clients on-site to deal with break-fix scenarios.


What qualifications or skills do I need?


  • At least 2 years working in a 3rd Line Support role on a busy Service Desk, preferably for a Managed Services company
  • Strong technical background gained from being part as a busy helpdesk/service team(preferably using Autotask)
  • Demonstrable knowledge of Solarwinds, Team Viewer and MSP Connect
  • Demonstrable experience in using technologies like Watchguard, Managed Switches, VLANS, Opera, POS/PMS/PDQ Systems
  • Excellent understanding of Windows Server 2008/2012/2016 (Certified advantageous)
  • Highly experienced using VMWare and or Hyper-V
  • Highly capable and proven history of dealing with on-site IT infrastructure/hardware issues
  • Demonstrable experience in DHCP, DNS, AD, GPO
  • Skilled with MS Exchange (on premise and cloud based)
  • Demonstrable networking knowledge covering LAN/vLAN/WAN technologies
  • Excellent customer service and quality management skills


  • Proxy door locks
  • Firewalls
  • Broadband
  • MPLS networks
  • WiFi
  • Mitel telephone systems
  • Configuration and Troubleshooting of VoIP Systems
  • Full UK Driving License


Working Hours

Office based Monday to Friday 8:00am – 5:00pm OR 9:00am – 6:00pm (alternating weekly)


What can we offer you?

  • Employers pension contribution in line with auto-enrolment staging legislation
  • 22 days holiday plus Bank holidays
  • Cycle Scheme
  • Childcare Vouchers
  • Dress down Fridays
  • Employee of the Month incentive
  • Social events
  • Free parking
  • Subsidized gym membership


Salary – up to £30,000 depending on skills and experience plus overtime, bonus and benefits